Pageant Sash Orders:
1) The Regal Needle follows a rolling calendar for orders. Our schedule is posted on the front page of our website and we also update our Facebook page frequently. Orders for an event in a given month MUST be received by the first Monday of the month PRIOR to your event. For example: if you have an event in March, your order MUST be received by the first Monday in February. This allows time for production, but also for special ordering materials should that become necessary due to local supply shortages. The actual time needed to create a full sash order can range from 4-6 weeks depending on quantity, embellishments, supplier issues, and season. I want your sashes to be amazing and quality control begins here. If you need a rush order (less than two weeks lead time), there will be a rush order fee assessed. We do not guarantee rush orders can be accomodated, so please contact us before submitting an order.
2) No order will be started without a non-refundable deposit having been paid (generally 50%). I rely on your deposit to acquire the materials needed to make your sashes. Once your order has been received, you will, in turn, receive an invoice from The Regal Needle. Until that invoice has been paid, your order is NOT considered finalized and your spot in the production queue is NOT reserved. If your deposit is not paid in a timely manner, your order will be cancelled and your spot given to the next client on the waiting list.
3) Once your invoice is received, you must review it to ensure order accuracy. Your paid deposit is your approval of all items on the invoice.
3) Absolutely NO changes to sash design will be made to your order once production begins.
There are NO exceptions to these policies.